Refund and Return Policy for Alovay E-commerce

Effective Date: [Insert Date]

Introduction:
At Alovay, customer satisfaction is our priority. This Refund and Return Policy outlines the guidelines for returning products and requesting refunds through our e-commerce platform.

1. Eligibility for Returns:

• Items must be returned within [Insert Timeframe, e.g., 30 days] of purchase.

• The item must be unused, in original packaging, and accompanied by the original receipt or proof of purchase.

• Certain products, such as [Insert Exceptions, e.g., perishable goods, personalized items], are not eligible for returns.

2. How to Initiate a Return:

• Contact our customer service team at [Insert Contact Information] to request a return authorization.

• Provide your order number, product details, and reason for the return.

• Ship the item to the designated return address provided by our support team.

3. Refund Process:

• Once the returned item is received and inspected, we will notify you of the refund approval or rejection.

• Approved refunds will be processed within [Insert Timeframe, e.g., 7-10 business days] and issued to the original payment method.

• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

4. Exchanges:

• Exchanges are accepted for defective or damaged items only.

• To request an exchange, please contact us with product details and proof of defect.

5. Late or Missing Refunds:

• If you haven’t received a refund within the specified timeframe, first check with your bank or credit card provider.

• If you still have not received your refund, please contact us at [Insert Contact Information].

6. Non-Returnable Items:

• Gift cards

• Downloadable software products

• Health and personal care items

7. Contact Us:
For questions or further assistance regarding returns and refunds, please reach out to us at [Insert Contact Information].

Thank you for shopping with Alovay. We appreciate your business and strive to resolve all issues promptly and fairly.