At Alovay, we aim to deliver your order quickly and safely. Please read our shipping policy carefully to understand how we process and ship your purchases.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- You will receive an email/SMS confirmation once your order has been shipped.
Shipping Time
- Standard Shipping: 4–7 business days (within India).
- Express Shipping: 2–4 business days (available in select locations).
- International shipping timelines vary by destination (7–15 business days).
Shipping Charges
- Free shipping on orders above ₹999 (India only).
- Orders below ₹999 will incur a flat shipping fee of ₹79.
- International shipping charges are calculated at checkout.
Tracking Orders
- Once your order is shipped, a tracking link will be shared via email/SMS.
- You can track your package anytime until it is delivered.
Delays
While we strive to deliver on time, delays may occur due to:
- Weather conditions
- Courier partner delays
- High demand during festivals or sales
We appreciate your patience and understanding.
Damaged or Lost Packages
- If your package arrives damaged, please contact us within 48 hours with photos.
- If your order is lost in transit, we will issue a replacement or full refund.
Contact Us
For any shipping-related questions, feel free to reach out:
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